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ÀLA.HAUSSE User Guide

ÀLA.HAUSSE is meticulously crafted to suit everybody and their needs. Inclusivity is key, which is why whether you are seller, buyer, lender, renter, or anything in between, joining the uprising has never been easier. 

Welcome to ÀLA.HAUSSE

Here you are #HAUSSEPEOPLE! Welcome to our multifaceted and harmonious circular fashion ecosystem pioneering sustainability into the fashion industry and our everyday fashion lifestyle. If you haven’t downloaded the app yet, no sweat!

             SIGN UP FOR iOS              SIGN UP FOR ANDROID

1. Explore

Browse and filter through the ecosystem’s over 2500+ branded and unbranded items in others’ “clossets” (AKA clothing assets) until you find your next look. Choose whether you would like to buy or rent, if renting pick how long you would like it for, making sure to check the promo prices on the different lending periods set by our lenders.

2. Buy or Rent

Once satisfied, buy or book your beloved garment with our secure and no-hassle 1 click process. Feel free to chat with the seller and lender on the fit and deliveries!

3. Enjoy your new sustainable look! VS Rental Return

When returning a rental upon end of rental period, you arrange with the lender on the preferred method; this could be shipping, drop off, or pick up. Happy Renting! and Happy Rebuying! You have just aid your carbon footprint by a notch! 

4. Leave a Review

Don’t Forget to leave a them review on your experience to keep our ecosystem GREAT and NEAT for our other friends and peers! 

Still Have Questions? Check out the below!

General Guide

1How Do I Sign Up?
  1. Download the ALAHAUSSE app from the App Store or Google Play.
  2. Sign up using your email address, Facebook, Google or Apple Account.
  3. Check your inbox for a verification email and input the One Time PIN Code into the app.
  4. Scroll around and get ready to list for buy, sell, rent, and lend to other fashion lovers in our ecosystem!
2How Do I Update My User profile?

Be sure to provide a clear, valid and recent profile photo of yourself so others can feel safe doing business with you. This will be the first step of how you would like to be portrayed within the #HAUSSEPEOPLE community. 

We recommend all users to write an in depth self description and what brought you to this app. This will aid other members within our ecosystem to feel more connected and to build trust within the community. Include your nickname to allow others to search you by it any time within the app!

3Vacation Mode

Going on vacation? No problem! We’ve got you covered. Go to Settings-> Vacation Mode-> On and users will see your items shown as “on vacay”. Don’t worry! The item will still be posted and others can chat, follow you, and rent your items at a later date.

The #HAUSSEPEOPLE Etiquette

1What Is The #HAUSSEPEOPLE Etiquette?

Once you have become a registered user, you have agreed to the terms and conditions, and the user guidelines within our app. Please be mindful at all times as your photos, messages, and actions within this platform will influence the community as a whole. We require all users to abide by the rules and restrictions to keep the community a clean, respectful and positive space. We do not permit fraud, counterfeit items, or disrespectful behaviour on our platform at any time.

2How Do Reviews Work?

Your reviews act as a way for members of our community to keep track of and build their reputation. We strongly encourage all of our users to place a review after each trade. When providing a review, you understand that:

  • Your review will be public and visible on the Seller and Renter's account pages;
  • Your review must not include personal contact information, offensive, abusive, or harassing language;
  • anything intended to undermine our integrity as a Service; or content aimed at sabotaging the reliability of ÀLA.HAUSSE’s review structure.
  • any behaviour aimed at modifying the content of reviews through manipulation, coercion, psychological pressure or corruption is strictly prohibited.
  • ÀLA.HAUSSE is entitled to remove any review that we believe has violated these Terms.

Pricing and Discount Offers

1How To Set Up Pricing?

Sellers and lenders are the one who set the pricing. The final price can be discussed via our in-app chat feature, or simply use the price offer button! 

 

Our suggested price range on items for sale: 40-60% of the original price. 

 

Our suggested price range on items for rent: 18% of the original price for a minimum of 3 days rental. 15% of the original price for weekly rental. 13% of the original price for monthly rental.

2Can I Give My Buyer or Renter discounts?

Of course! It’s up to you to negotiate and set the price with your customers and you may change the pricing at any time using the product edit button. 

3What Are the Commission Fees and Service Fees?

For Buyers: Free of charge! 

For Sellers: 12% on items listed below $1000, 10% on items listed between $1000-$3001, and 8% on all items listed above $3001.

For Lenders and Renters: We charge a 15% commission fee on all rental parties.

All parties are subjected to an additional 1.85% service fee from our payment processor Stripe Inc.

4Taxes

It is your responsibility to keep track of your earnings and report it to the local tax revenue division of your government. We do not carry any tax filing liabilities regarding our users.

Shipping

1How To Set Up Shipping?

It is the lender’s right to charge a fee for the shipping cost, or decide if they would rather do an in person drop-off or pick-up. We suggest our users to trade via local drop-offs or pick-ups. This not only reduces the carbon footprint of shipping, but also strengthens the relationship between our members by creating potential networking and friendly connections. We are working on integrating an in-app shipping system via Canada Post to help facilitate transactions. Stay tuned for more details!

2How Is Shipping Arranged?

Buy/Sell orders: All orders and returns must be dealt with at a level of high diligence to prevent any payment or item reception delays. Once an order is placed, the seller should arrange shipping or pickup/drop off ASAP with the buyer.

 

Rental orders: All orders and returns must be dealt with at a level of high diligence to prevent any payment or item reception delays. Once an order is placed, the lender should arrange shipping or pickup/drop off ASAP with the renter. When it is time to return your item, please arrange delivery within 24 hours. You must share  the shipping confirmation and tracking details with the other party in chat if applicable. Return shipping for rental orders should be arranged between the renter and lender when the rental period has completed. Any delays in returning the order will prevent the deposit from being released on time, as the order must be marked as complete by lenders.

3Is There International Shipping?

Currently our app is only open to Canadian users. You may ship within Canada, however local drop off or pick up between users is encouraged.

Rental orders: All orders and returns must be dealt with at a level of high diligence to prevent any payment or item reception delays. Once an order is placed, the lender should arrange shipping or pickup/drop off ASAP with the renter. When it is time to return your item, please arrange delivery within 24 hours. You must share  the shipping confirmation and tracking details with the other party in chat if applicable. Return shipping for rental orders should be arranged between the renter and lender when the rental period has completed. Any delays in returning the order will prevent the deposit from being released on time, as the order must be marked as complete by lenders.

COVID-19 Safety

1Shipping Safety Concerns and General Item Handling Procedures: Who Will Be Responsible for Packaging, Delivery, and Cleanliness of the Item?

Your health and safety is of utmost priority. We do not hold any inventory, however we do expect all members to do their part to keep the community safe. This can include meeting outside, or shipping your items.

 

You form the voice and tone within our community. Not only via your communication, but also with the qualities of the items you make available for sale or for rent. Those qualities may include the item’s cleanliness, scent, packaging, and anything else related to giving our community the best experience possible. 

 

Doing so will positively affect your reputation within our ecosystem, reflected in your profile rating and service reviews, for your long term success as a sustainable user in our platform. Together, we hold ourselves accountable with poise and respect in the way we trade within our platform. At this period it is advised by authorities that it is safe to send and receive packages. 

 

We encourage all of our members to stay informed by following the guidance from local and federal authorities, the Centers for Disease and Prevention (CDC) and the World Health Organization (WHO).

 

For rental orders, the lender is responsible to comply with the above terms before lending out to renters. When returning a rented item, the renter who was in last possession of the item is responsible for keeping the item in the condition they received it in. If a renter returns a damaged or dirty item to the owner, they risk not only being taken off our platform, but also the deposit will be forfeited to the lender to cover replacement or cleaning costs.

Deposits and Getting Paid (KYC)

1What Is KYC and Why Is It Needed?

The KYC (Know Your Customer) process is required by our third party payment processor Stripe Inc. All sellers and lenders are subject to the KYC process to verify their identity before being able to receive payment. Complete the KYC process as soon as you list your first item to ensure your payment is receivable upon completing a transaction. Doing so will ensure that you become a verified and reputable member of our community. 

 

Ultimately, it is your responsibility to get to know your customers and who you are buying/ renting from. You should never do business with someone if they do not appear safe or trustworthy. We suggest you chat with your customer before making the selling and lending decisions. It is up to YOU to decide who you will be selling/ lending to.

2How Do I Get Paid As a Seller or Lender?

In order to get paid, all sellers and lenders must input their banking details for any Canadian bank, then complete the KYC process (approval period takes about 2-3 business days). If any sales are completed before the KYC approval has been completed, your payment will be withheld until such time, as verified by our third party payment provider Stripe Inc. You may contact us any time at hello@alahausse.ca to check the status of your account approval. Payments for your sell and rental orders are set to transfer to your bank account 8-10 business days after a transaction has completed.

3How Do Rental Payments and Deposits Work?

Upon completion of the rental period, the Lender should mark the order as  complete to get paid, and to release the deposit back to the renter. If the order is not manually marked as complete, our system will automatically mark it as complete on behalf of the Lender after 48 hours. The payment will be auto released to the Lender, and the deposit will be refunded to the Renter within 7-10 business days.

4How Long After A Successful Rental Order Will I Receive My Payment As a Lender?

As a Lender, you should mark the order as complete after your item has been returned. This will release the payment to yourself and release the deposit back to the Renter. However, in case this step is missed, our system will automatically mark the order as complete after 48 hours of the end of the rental period. Our third party payment processor company, Stripe Inc., will withhold the deposit on behalf of all Renters until the rental period has completed and marked as such. Additionally, your Lender is required to mark the rental as complete via the app to complete the entire order. Your deposit will then be returned to you within 7-10 business days. 

5How Long After I Return My Rental Order Will I Receive My Deposit?

Our third party payment processor company, Stripe Inc., will withhold the deposit on behalf of all Renters until the rental period has completed. Additionally, your Lender is required to mark the rental as complete via the app to complete the entire order. In case this step is missed, our system will automatically mark the order as complete on their behalf after 48 hours. Your deposit will then be returned to you within 7-10 business days. 

Cancellations and Refunds

1Can I Cancel an Order?

Our cancellation window is open to both parties for 1 hour upon order confirmation, for all transactions. 

2What Is The Return/ Refund Policy?

Users are able to cancel their order within the 1 hour cancellation window available in the app, and the money will be automatically refunded. For any transactions where funds have been released, we strongly suggest users to contact the seller or lender directly and arrange the return.

Disputes and Fraud

1What Happens When a Dispute Occurs, Such As Damaged or Stolen Items?

ÀLA.HAUSSE as ALAHAUSE LIMITED acts solely as a platform of service for sellers, buyers, lenders and renters. At this time, we do not serve as mediators in cases of dispute. It is dependent on our users to come to a fair agreement and resolution. In case of serious dispute, please seek guidance from your local authorities as soon as possible. Please see our terms and conditions for more information. 

2Sellers/Lenders: What Happens When Fraud Occurs?

Our third party payment processor, Stripe Inc., is responsible for conducting the mandatory KYC (Know Your Customer) process on all of our users who choose to participate in transactions, in order to process and transfer payment. 

 

ÀLA.HAUSSE as ALAHAUSE LIMITED acts solely as a platform of service for sellers, buyers, lenders and renters. At this time, we do not serve as mediators in cases of dispute. Any cases of fraudulent behaviour should be reported to local authorities, and ALA.HAUSSE will comply with any ensuing investigation.

 

Ultimately, it is your responsibility to make a decision of who you will trade with. You should never trade with someone if they do not appear safe or trustworthy. We suggest you chat with your customer before making any trading decisions. 

 

Our users are expected to keep records of their transaction history and receipts to submit to related authorities in the case of a dispute. Additionally, we will always support our community members to provide the necessary in-app documentation and communications for further investigation by the local authorities. Please see the Terms and Conditions and Privacy Policy for more information.

3Can I Deal Offsite From the ÀLA.HAUSSE Platform?

By using our platform, you agree to abide by our Terms and Conditions. Trading with or otherwise contacting other users outside of our platform is strictly forbidden and is a breach of our contract terms. We take such behaviors very seriously, and users who participate in such behaviour will put their account at risk of termination. Please see the Terms and Conditions for more information.

ÀLA.HAUSSE as ALAHAUSE LIMITED acts solely as a platform of service for sellers, buyers, lenders and renters. At this time, we do not serve as mediators in cases of dispute. Any cases of fraudulent behaviour should be reported to local authorities, and ALA.HAUSSE will comply with any ensuing investigation.

Ultimately, it is your responsibility to make a decision of who you will trade with. You should never trade with someone if they do not appear safe or trustworthy. We suggest you chat with your customer before making any trading decisions. 

Our users are expected to keep records of their transaction history and receipts to submit to related authorities in the case of a dispute. Additionally, we will always support our community members to provide the necessary in-app documentation and communications for further investigation by the local authorities. Please see the Terms and Conditions and Privacy Policy for more information.

Account Deletion

1How Do I Delete My Account?

Please send your account deletion request to support@alahausse.ca or visit the support section within the application, under Profile Section. 

Support and Contact Information

1Is There In App Support?

Yes, please email support@alahausse.ca for any customer related inquiries.

2Is There a Minimum Age Requirement To Use ÀLA.HAUSSE?

Yes, we require all users to be 13 years of age or older at the time of account creation. Users under the age of 18 are required to have a parent or guardian review and accept the Terms and Conditions. 

3Press / Investor Relations Inquires

Please email us at hello@alahausse.ca.

4Is ÀLA.HAUSSE Open to Collaboration With Other Brands?

As part of our all in one platform, we are looking to feature up-and-coming brands and designers, among those that are already established. Please subscribe to our mailing list: http://eepurl.com/g-c9oH and follow us on our social platforms for future information on this collaboration feature. 

5Final Note

This User guide is subject to change and updates at any time, with all rights reserved by ALAHAUSSE LIMITED. To obtain the most recent updated version, please contact hello@alahausse.ca and look out for our updates. 

Still have questions?

We are here for you 24/7. Text us on +1 647 375 2642 for support.